We value your trust and commitment to ensuring a delightful stay. Before booking, please review our refund and cancellation policy carefully to ensure a smooth and transparent experience.


Advance Payment for Booking

To confirm your reservation, a non-refundable advance payment of Tk 1020 per cottage per night is required.

Payment Guidelines:

  • Make the advance payment within 12 hours of your booking.
  • Call us at 01817722572 immediately after making the payment for verification.
  • Once verified, you will receive a confirmation text on your mobile.

This advance payment secures your booking and is strictly non-refundable, regardless of cancellation reasons.

Payment Methods:

  1. bKash (Merchant Account): 01924078839
  2. Bank Transfer:
    • Bank Name: Shahjalal Islami Bank
    • Account Name: Sofhor Tourism
    • Account Number: 400311100014253
    • Branch: Dhanmondi
    • Routing Number: 190261188

Note: For assistance with payment verification, contact us directly at 01817722572.


Full Payment

To maintain your booking, the full payment must be made at least 24 hours before your arrival.

  • Failure to complete this payment will result in automatic cancellation of your reservation.

Booking Modifications, Rescheduling, and Cancellations

Room Selection and Changes

  • We offer a variety of cottages with unique amenities. Please review cottage details carefully before booking.
  • Once booked, room changes upon arrival are not allowed.
  • If alternative cottages are available during check-in, changes may be accommodated, subject to additional payment (if applicable).

Rescheduling

  • If the full payment has been made, you may reschedule your booking date once within 3 months of the original booking, subject to cottage availability.
  • Rescheduling requests must be made at least 5 days prior to your current booking.
  • Call us at 01817722572 to request rescheduling.

Cancellation Policy

  1. 96 Hours or More Before Check-In:
    • Cancellations made at least 96 hours (4 days) before check-in are eligible for a refund of the full payment, minus:
      • The non-refundable advance payment of Tk 1020.
      • Any applicable bKash or bank transaction fees.
  2. Within 96 Hours of Check-In:
    • No refunds are provided unless the cottage is successfully rebooked for the same dates.
    • In such cases, the refund will exclude the non-refundable advance payment and any transaction fees.
  3. Non-Refundable Payments:
    • Payments for Friday bookings or discounted packages are strictly non-refundable.

Booking Confirmation Process

Steps to Confirm Your Booking:

  1. Complete the full payment for your cottage rental via bKash or bank transfer.
  2. Share the following details with us for booking confirmation:
    • Full Name
    • Mobile Number
    • National ID (NID)
    • Email Address

Payment Verification:

  • After making the payment, contact us at 01817722572 for immediate verification.
  • Once confirmed, a team member will send you a confirmation email or text.

Refund Guidelines

  • Refunds (if eligible) will be processed within 7 working days via the original payment method.
  • Refunds exclude:
    • The non-refundable advance payment.
    • Any applicable transaction fees.

Additional Terms

  • The resort reserves the right to cancel or reschedule bookings in cases of unavoidable circumstances (e.g., natural disasters or emergencies). In such cases, a full refund will be provided.
  • Check-In Time: After 11:30 AM
  • Check-Out Time: Before 09:30 AM

For further assistance, questions, or clarification, please contact us at 01817722572.

Thank you for choosing Fodang Thang Resorts—your satisfaction is our priority, and we look forward to creating a memorable stay for you!