We value your trust and commitment to ensuring a delightful stay. Before booking, please review our refund and cancellation policy carefully to ensure a smooth and transparent experience.
Advance Payment for Booking
To confirm your reservation, a non-refundable advance payment of Tk 1020 per cottage per night is required.
Payment Guidelines:
- Make the advance payment within 12 hours of your booking.
- Call us at 01817722572 immediately after making the payment for verification.
- Once verified, you will receive a confirmation text on your mobile.
This advance payment secures your booking and is strictly non-refundable, regardless of cancellation reasons.
Payment Methods:
- bKash (Merchant Account): 01924078839
- Bank Transfer:
- Bank Name: Shahjalal Islami Bank
- Account Name: Sofhor Tourism
- Account Number: 400311100014253
- Branch: Dhanmondi
- Routing Number: 190261188
Note: For assistance with payment verification, contact us directly at 01817722572.
Full Payment
To maintain your booking, the full payment must be made at least 24 hours before your arrival.
- Failure to complete this payment will result in automatic cancellation of your reservation.
Booking Modifications, Rescheduling, and Cancellations
Room Selection and Changes
- We offer a variety of cottages with unique amenities. Please review cottage details carefully before booking.
- Once booked, room changes upon arrival are not allowed.
- If alternative cottages are available during check-in, changes may be accommodated, subject to additional payment (if applicable).
Rescheduling
- If the full payment has been made, you may reschedule your booking date once within 3 months of the original booking, subject to cottage availability.
- Rescheduling requests must be made at least 5 days prior to your current booking.
- Call us at 01817722572 to request rescheduling.
Cancellation Policy
- 96 Hours or More Before Check-In:
- Cancellations made at least 96 hours (4 days) before check-in are eligible for a refund of the full payment, minus:
- The non-refundable advance payment of Tk 1020.
- Any applicable bKash or bank transaction fees.
- Cancellations made at least 96 hours (4 days) before check-in are eligible for a refund of the full payment, minus:
- Within 96 Hours of Check-In:
- No refunds are provided unless the cottage is successfully rebooked for the same dates.
- In such cases, the refund will exclude the non-refundable advance payment and any transaction fees.
- Non-Refundable Payments:
- Payments for Friday bookings or discounted packages are strictly non-refundable.
Booking Confirmation Process
Steps to Confirm Your Booking:
- Complete the full payment for your cottage rental via bKash or bank transfer.
- Share the following details with us for booking confirmation:
- Full Name
- Mobile Number
- National ID (NID)
- Email Address
Payment Verification:
- After making the payment, contact us at 01817722572 for immediate verification.
- Once confirmed, a team member will send you a confirmation email or text.
Refund Guidelines
- Refunds (if eligible) will be processed within 7 working days via the original payment method.
- Refunds exclude:
- The non-refundable advance payment.
- Any applicable transaction fees.
Additional Terms
- The resort reserves the right to cancel or reschedule bookings in cases of unavoidable circumstances (e.g., natural disasters or emergencies). In such cases, a full refund will be provided.
- Check-In Time: After 11:30 AM
- Check-Out Time: Before 09:30 AM
For further assistance, questions, or clarification, please contact us at 01817722572.
Thank you for choosing Fodang Thang Resorts—your satisfaction is our priority, and we look forward to creating a memorable stay for you!